Privacy Policy
Welcome to wellmindholistic.com, operated by WellMind Holistic Private Limited (“WellMind Holistic,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website or use our online therapy and consultation services (the “Services”).
1) Scope & Who We Are
WellMind Holistic Private Limited is the data controller for information collected via the Website and Services. This Policy applies to information collected online through our Website, forms, booking tools, and communications with you (email, phone, SMS, or messaging apps).
2) Information We Collect
Information you provide directly:
- Contact details (e.g., name, email, phone number, city/state/country).
- Booking and intake details (e.g., preferred time, concerns you choose to share).
- Messages and correspondence (e.g., inquiries, feedback, support requests).
Information collected automatically:
- Device and usage data (e.g., IP address, browser type/version, device identifiers, pages visited, time spent, referral URLs).
- Cookies and similar technologies for analytics and site functionality (see “Cookies” below).
Sensitive information: If you voluntarily share health-related details through our forms or during booking, we process this information only to deliver the Services you request and as permitted by applicable law.
3) Legal Bases for Processing (where applicable)
Depending on your location, we may process personal information on the following bases: (a) your consent; (b) to perform a contract or take steps at your request before entering a contract; (c) our legitimate interests (e.g., improving Services, ensuring security); and/or (d) compliance with legal obligations.
4) How We Use Your Information
- Provide and manage the Services, appointments, and follow-ups.
- Respond to inquiries and provide customer support.
- Improve Website performance, content, and user experience.
- Send service-related communications (confirmations, reminders, updates).
- Ensure security, detect/prevent misuse, and comply with the law.
We do not sell or rent your personal information.
5) Sharing & Disclosure
We may share personal information with:
- Authorised staff and practitioners for service delivery and administration.
- Technology partners that help run our Website (e.g., hosting, analytics, email delivery) under confidentiality and data-processing safeguards.
- Legal and regulatory authorities were required by applicable law, regulation, or legal process, or to protect rights, safety, and security.
6) Cookies, Analytics & Ads
We use cookies and similar technologies to keep the site secure, remember your preferences, and understand how visitors use our pages. You can control cookies via your browser settings and, where available, our on-site cookie controls.
- Essential cookies: Required for core site features (security, page navigation).
- Analytics cookies: Help us measure traffic and performance (e.g., pages visited, time on site).
- Advertising/remarketing cookies (if enabled): May deliver or measure ads based on your interests. You can opt out in your browser or via ad settings on major platforms.
Disabling certain cookies may impact site functionality.
7) Data Retention
We retain personal information only for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or anonymised.
8) Information Security
We use administrative, technical, and organisational measures (e.g., HTTPS/SSL, access controls) to protect personal information. However, no method of transmission or storage is 100% secure. Please avoid sharing highly sensitive information through unsecured channels.
9) Children’s Privacy
Our Services are intended for individuals aged 18 and above. If we learn that we have collected personal information from a minor without appropriate consent, we will delete it promptly.
10) International Transfers
We may process and store information in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers, and we ensure that vendors protect personal information according to applicable law.
11) Your Rights & Choices
Subject to applicable law, you may have rights to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy (portability) of your information in a commonly used format.
To exercise these rights, email us at care@wellmindholistic.com. We may need to verify your identity before fulfilling requests.
12) Regional Disclosures (Overview)
- India: We endeavour to comply with applicable Indian data protection requirements. For queries or grievances, contact our team at care@wellmindholistic.com.
- EEA/UK: Where the GDPR/UK GDPR applies, our legal bases are described above; you also have the right to complain to your local supervisory authority.
- United States: Some state laws provide additional rights (e.g., access, deletion). You can contact us to exercise these rights; we do not sell personal information.
13) Third-Party Links
Our Website may link to external sites. We are not responsible for the privacy practices of those websites. Please review their policies before submitting information.
14) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date indicates the latest revision. Your continued use of the Website after changes are posted means you accept the revised Policy.
15) Contact & Grievances
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:
WellMind Holistic Private Limited
Email: care@wellmindholistic.com
Website: https://www.wellmindholistic.com
Location: Mumbai, Maharashtra, India
Note: This Policy is for general information purposes and does not constitute legal advice. If you require assurances regarding specific laws in your jurisdiction, please consult a qualified legal professional.
